Terms & Conditions
1. About these terms
These Terms and Conditions govern the personal training, nutrition coaching and related services provided by Lisa Koivunen, trading as Coach Lisa Personal Training, Bonfim, Porto, Portugal (NIF: 326 781 617) — referred to as "Coach Lisa", "I" or "me".
By booking a session or purchasing a package, you ("the client") agree to these terms in full. Please read them before your first session.
2. Services
Coach Lisa offers the following services:
- 1:1 personal training sessions (in-person in Porto or online via Zoom)
- Personalised training programme design and delivery
- Nutrition coaching (as an add-on or standalone service)
- Duo / partner sessions (priced per pair, on request)
All services are delivered in English, Portuguese or Finnish. Services are for adults (18+). Clients under 18 require written parental consent.
3. The free intro session
A complimentary 60-minute introductory session is offered to all new clients. This session includes a goals and history conversation, a light movement assessment, and a sample training block. The free session carries no obligation to purchase further sessions. One free intro session per person.
4. Booking and confirmation
Sessions are booked via WhatsApp. A booking is confirmed only when I have acknowledged it in writing (WhatsApp message). Please ensure your contact details are accurate. I reserve the right to decline bookings at my discretion.
5. Pricing and payment
- Prices are quoted in Euros (EUR), inclusive of applicable Portuguese VAT where required.
- Single sessions are payable before or on the day of the session.
- Monthly packages are invoiced at the start of each calendar month and payable within 5 days of invoice.
- Prices are reviewed periodically. I will give at least 30 days' notice of any price increase to existing clients on monthly packages.
- Payment methods: bank transfer (IBAN provided on invoice) or as otherwise agreed.
- Sessions will not be delivered until payment is received for single sessions; or until the monthly invoice is settled for packages.
6. Cancellation and rescheduling policy
- More than 24 hours' notice: free cancellation or reschedule. The session credit is retained and can be rescheduled within the same calendar month.
- Less than 24 hours' notice ("late cancellation"): the session is charged in full and the credit is forfeited.
- No-show (no contact, no attendance): the session is charged in full.
- Illness: if you are unwell, please cancel as early as possible. I will use my discretion for genuine illness with reasonable advance notice — however this cannot be guaranteed and does not override the 24-hour rule in all cases.
- Cancellation by Coach Lisa: if I need to cancel a session, I will give as much notice as possible and reschedule at no charge. In the unlikely event of repeated Coach-side cancellations, you are entitled to a full refund of unused session credits.
7. Monthly packages — expiry and pausing
- Monthly sessions must be used within the calendar month they are purchased. Unused sessions do not roll over.
- Packages may be paused for genuine medical reasons or travel of more than 2 consecutive weeks, with reasonable notice. I will extend the package accordingly by mutual agreement.
- To cancel a monthly package, give at least 14 days' written notice before the next billing date. You will not be charged for the following month.
8. Health, safety and medical clearance
You confirm that you are in adequate health to participate in physical exercise. You must disclose all relevant medical conditions, injuries, pregnancies and medications before your first session, and notify me immediately of any changes.
If you have a medical condition that may affect exercise safety, I may require written clearance from your doctor before sessions begin.
You participate in all sessions at your own risk. You agree to stop exercising and inform me immediately if you experience pain, dizziness, shortness of breath or any unusual symptoms.
9. Liability
Coach Lisa will take all reasonable care to ensure sessions are delivered safely and professionally. However, to the fullest extent permitted by Portuguese law:
- I am not liable for any injury, illness, loss or damage arising from your participation in sessions, except where caused by my own proven negligence.
- I am not liable for any indirect, consequential or financial losses arising from the services provided or any cancellation or interruption of services.
- Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud or any other liability that cannot be excluded by law.
Clients are recommended to have their own personal accident or health insurance.
10. Online sessions
For Zoom sessions, you are responsible for ensuring a safe, appropriate space and a stable internet connection. I am not liable for injuries arising from inadequate space, equipment, or technical failures on your end. The same booking, cancellation and payment terms apply as for in-person sessions.
11. Nutrition coaching
Nutrition coaching provided by Coach Lisa is general wellness guidance and does not constitute medical dietary advice or treatment. It is not a substitute for advice from a registered dietitian or doctor. Clients with eating disorders, serious health conditions or specific medical dietary requirements should seek specialist professional advice.
12. Confidentiality
All client information — including health details, personal circumstances and progress — is treated as strictly confidential. I will not discuss client information with third parties without your consent, except where required by law or to protect your safety.
13. Intellectual property
Training programmes, nutrition plans and other materials I create for you are for your personal use only. You may not share, reproduce, sell or distribute them without my written permission.
14. Photography and social media
I will not use photos or videos of you in any marketing or social media content without your explicit written consent. If you share content that includes me on your own channels, please tag appropriately.
15. Code of conduct
I expect all clients to treat me and any shared training spaces with respect. I reserve the right to terminate services immediately, without refund of unused sessions, in cases of abusive, threatening or discriminatory behaviour.
16. Governing law and disputes
These terms are governed by Portuguese law. In the event of a dispute, we will first attempt to resolve the matter amicably in good faith. If unresolved, disputes will be subject to the jurisdiction of the Portuguese courts. EU consumer residents also have the right to use the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr.
17. Changes to these terms
I may update these terms from time to time. I will notify existing clients of material changes with at least 14 days' notice. The date at the top of this page indicates the most recent revision. Continued use of services after any changes constitutes acceptance of the updated terms.
18. Contact
Coach Lisa Personal Training
Bonfim, Porto, Portugal
NIF: 326 781 617
lisa.koivunen@gmail.com
WhatsApp: +61 466 243 806